Zoetis

Zoetis' rewards program requires customers to upload vet bills to their website as proof of purchase. For months, every time I went to the site it was unable to process uploads, and a message would advise "try again later".

When it was eventually working, I was told the invoices were too old. Kicked it over to customer service, was met with unfriendly, templated language, eventually begrudgingly agreeing to upload my invoices. Then: "To qualify for Revolution Plus rewards, you must purchase a minimum of 6 doses per pet, per invoice date. For example, we cannot accept invoices with 3 doses each for 2 pets, etc.

3 doses for the same pet on different days We must see a minimum of 6 doses of the same product for the same pet in order to approve submissions.

The quantity of your Revolution Plus purchase does not meet the minimum requirement. Also, the account holder's name in your invoice which we are required to verify, was covered." Ugh.

I supposedly have $117 in rewards money to be used on other products or at the vet. The problem is that they won't or can't seem to figure out how to send me a valid card with this money on it.

I've called 5 times, waited on hold for over 1.5 hours and then they say, "we've submitted it and you will receive within 6 weeks."

Guess what happens?

Nothing, nada, zero.

So again the cycle continues. Call in, wait on hold, speak to a sweet southern older lady who promises to escalate the issue and get a card sent out....

And what's next after six weeks?

Nothing. Nada. Zero.

Call back to the same sweet older lady and she says, "oh my goodness I'm so sorry. It hasn't even been issued.

I was told this problem was fixed but it isn't."

So there you have it. Don't do business with this company unless you love waiting for 6 weeks and getting to talk to a sweet customer service rep that is obviously being scammed by the company into believing they are actually sending out rewards money.

I submitted two bills for around $200.00. They did not pay because my name and address were not on the receipt and say they could not clearly read the handwritten charges.

Nowhere on their info page is an address requested and the vet office did not it put in my address. Some of the lack of clarity is due to the vets office, and not knowing they should put a customers address on a bill and not scrawl a charge. However, I resubmitted both bills handwriting my address and a closer picture of the charges. Still cant read them so they say.

They offered to reach out to the vet to have them fax a bill. Two follow ups later there has been no response.

So not worth the trouble. You can get reimbursement elsewhere.

After having his second injection, my dog (13)gradually did not want to walk, lost his appetite, lost his interest in everything, starred having cognitive issues. He didn't take any other meds and his lab tests were clear before the shots.

After the third shot he passed away from septic shock. Before the shots he was even running, afterwards he could barely walk.

I feel I was misinformed by the company, as no side effects are mentioned in the leaflet except from

mild skin irritation. It seems I am not the only owner whose dog had big trouble after treatment. So I expect Zoetis to reassess the med and warn customers accordingly.

Not next year. Now.

It is their responsibility to do the research before the product is launched, Librela is not an experimental drug and is advertised as safe. m mild irtitation

My Vet must be getting a cut of this scam. I was told I could get a rebate after buying meds for my dog.

$80. I uploaded my receipt and rebate was only $55. I emailed them and ask if my vet was may be misinformed and have yet to hear back...

it's been over 2 weeks. Never again.